NAS (Airport Services Ltd)
Period: November 1997 – February 1999
Location: Nairobi, Kenya
- Ensured compliance with hygiene standards across all outlets.
- Enhanced brand reputation to align with international expectations.
- Reduced losses and pilferage through improved operational controls.
A leading provider of in-flight catering services, also managing several food outlets within Nairobi’s airport vicinity.
- Secured contracts with major suppliers for detergents, incorporating staff training programs.
- Instituted regular mystery guest audits backed by penalty systems to ensure consistent adherence to standards.
- Conducted focused recruitment and training programs, fostering a culture of excellence and achieving a fivefold increase in ground services revenue within one year.
