Hotel Club du Lac Tanganyika
Period: December 2006 – August 2007
Website: Hotel Club du Lac Tanganyika
Location: Bujumbura, Burundi
- Assisted the General Manager, focusing on the Food and Beverage Department.
- Oversaw the constitution and operationalization of all hotel departments.
- Developed and implemented brand standards and operational systems.
- Managed recruitment and training of staff to achieve international standards.
A luxurious 3-star beachside hotel located 6 km from Bujumbura, featuring two restaurants (including a live open-fire grill), two bars, and three modern banquet facilities. The hotel offers diverse food and beverage experiences, complemented by theme-based entertainment.
- Successfully established structured departmental responsibilities and accountability systems.
- Created and institutionalized brand standards across all service points, including Front Office and Food & Beverage operations, enhancing service consistency.
- Recruited qualified expatriate and local personnel, provided clear job descriptions, and instituted documented operating procedures.
- Delivered extensive staff training and appraisals, resulting in elevated service delivery standards within a short time frame.
