Mnarani Club Kilifi (Batian Management)
Period: November 1996 – November 1997
Location: Kilifi, Kenya
- Led the recruitment and training of Food & Beverage personnel for the pre-opening phase.
- Advised on and implemented operational procedures.
- Developed a membership database to support the club’s exclusivity and marketing strategy.
An exclusive 5-star members-only club with 140 beds, multiple dining outlets, and vibrant marine sports and activities.
- Conducted comprehensive training programs for Food & Beverage staff, elevating service standards within six months.
- Established brand standards with detailed service checklists, ensuring consistency and guest satisfaction.
- Organized engaging member activities, including marine sports and themed events, significantly boosting weekend membership enrollments.
